Because no payment is processed on this site, the conventional 'refund' flow does not apply. Below is what we do instead.
This catalog does not process payments and does not process refunds in the conventional retail sense. We do not hold your money. What we do offer is the same thing any small-press record shop would offer: a real conversation about whether the cassette you received is the cassette you wanted.
If a cassette you receive has a manufacturing fault — a jammed hub, a pinch-roller imprint on the tape, a side that will not play on a properly-maintained deck — write to the catalog team via the Contact page within fourteen days of receipt. Include your name, the serial number on the cassette spine, and a short description of the issue. We will arrange a replacement pressing in the same edition where stock allows, or a credit toward a different program in the catalog if the edition is sold through.
If the cassette arrives damaged because of transit, photograph the parcel and the cassette before opening the seal and write to us within seven days of receipt. We work with the carrier on the claim and replace at no additional cost to you where the carrier accepts responsibility.
If the cassette you receive is not the edition you accepted in the offline follow-up — for example, a different cover color than the one you agreed to — write to us within seven days of receipt. We arrange a swap or, if all copies of the agreed edition have been dispatched, a credit toward a different program.
Once a cassette has been dispatched to you, we cannot offer a buyer's-remorse return. Cassettes are pressed in small editions; once a copy leaves the bench it cannot be returned to inventory for hygiene and edition-tracking reasons. If you are unsure whether a program is right for you, ask the catalog team for a free listening-guide excerpt before accepting the offline arrangement.
Faulty-press and transit-damage resolutions are usually processed within five business days of the catalog team receiving your message. Replacement cassettes ship under the same domestic-shipping terms as the original order. If your case requires an offline exchange (for example, swapping for a different program), the team will write back with concrete options.
The information you supply when writing to us about a return is treated under the same terms as our Privacy Policy. We keep return records on file only as long as needed to resolve your case.
A short, transparent ask. No payment fields. We read every inquiry.
Your request has been recorded on this device. We'll write back from Sleeping Tapes Catalog within one business day. No payment is collected online — any follow-up payment plan happens offline, by your choice.